Pilgrim Quality Solutions, Inc., established in 1993, is the most experienced and one of the largest Compliance and Quality Solutions providers for regulated organizations. With over 125 employees, Pilgrim’s US Headquarters are located in Tampa, Florida, and the EMEA Headquarters are in Hilversum, The Netherlands. We have an extremely high customer loyalty rate and our customers continually expand their use of our Enterprise Quality Management System (EQMS) across their organization.

Pilgrim Quality Solutions Highlights:

• Over 350+ customers with 750,000 users worldwide; 70% within the Life Sciences industry
• Trusted technology partner with 1,850+ combined years of experience built into our platform
• Proven out-of-the-box solutions that help increase efficiency and quality controls within organizations
• Installations in more than 30% of the world’s largest Life Sciences organizations with revenues greater than $1 Billion

Why Pilgrim Quality Solutions?

For over 20 years, Pilgrim’s focus has been helping organizations across the world build and maintain compliance within the highly regulated Life Science, Oil & Gas, and General Manufacturing industries. Pilgrim is a dedicated EQMS provider with over 750,000 users, making our solution platform, SmartSolve^® a proven, turnkey out-of-the-box solution, available both in the Pilgrim Cloud and for on-premise deployment. Pilgrim is a trusted partner that is dedicated to its customers and offers a truly quality-driven solution.

About Our Solutions

Our solution platform SmartSolve^®, will support and improve your organizational efficiency, advance your company’s ability to detect and eliminate potential problems, and exceed regulatory requirements. SmartSolve will also manage the flow of knowledge from these processes into product development and other improvement activities, allowing your organization to meet all requirements and protocols.

The SmartSolve suite is a closed-loop integrated solution with multiple modules, including Nonconformance, CAPA, Out of Specification, Audit, Complaints, Document, Change, Training, Supplier Quality Management, and Inspection. The entire SmartSolve suite can function as your full Enterprise Quality Management System (EQMS) or you can integrate individual modules with your existing systems and processes.

SmartSolve can satisfy your strategic vision by addressing all aspects of compliance and quality management. This allows for an enterprise-wide platform that achieves your regulatory requirements and effectively creates the corporate foundation for all compliance and quality-oriented procedures. 

Customer Benefits

Pilgrim’s focused domain expertise and out-of-the-box best practices help you meet industry and regulatory requirements.  We provide proven, documented best practice models that support your compliance and quality goals and speed up your time-to-benefit.  SmartSolve leverages more than 20 years of experience that Pilgrim has gained working with Life Sciences and other highly regulated industries.  Pilgrim’s best practice models are fully configurable (no software coding required) to meet customer requirements and to keep validation efforts to a minimum.

 Pilgrim Differentiators:

• We help organizations reduce costs, cycle times, and variability by advancing a ‘right first time’ approach.
• Organizations can focus resources on preventing and eliminating defects through a risk-based strategy for decision-making.
• Each solution is a complete out-of-the-box application, yet still configurable to address unique customer needs.
• SmartSolve is a closed-loop, integrated system featuring intuitive and logical design.
• Pilgrim’s solutions are 21 CFR Part 11-compliantand feature built-in audit trails and electronic signatures, and comprehensive IQ/OQ/PQ validation documentation.
• Pilgrim continues to engage U.S. and global regulatory agencies on pilot programs as the agencies work to streamline regulatory processes.
• Pilgrim continues to work closely with FDA/CDRH to provide industry insight and recommendations on technology, programming, and information exchange related to eMDR submissions.
• SmartSolve is built using Microsoft .NET and can be deployed on MSSQL or Oracle databases.
• SmartSolve is completely web-based offering a true zero-client solution.
• SmartSolve meets regulatory and industry requirements to help ensure its customers’ overall quality and compliance.
• The solutions provide visibility to identify trends, mitigate risk, enforce accountability, and drive improvement.
• SmartSolve reduces the effort required to support customers’ quality and compliance processes.

We bring value to our customers by focusing on service, support and care. Pilgrim’s Professional Services ensures 100% user adoption and averages 97% customer satisfaction for product consulting, training and installation. Our Technical Support is dedicated to solving issues on the first call – with a first-call resolution rate of 85%.  The management of customer satisfaction is a critical component of Pilgrim’s Customer Care process.  Pilgrim’s Customer Care personnel score 94% in customer satisfaction for accessibility, responsiveness, effectiveness, communication, and problem solving.

Pilgrim Quality Solutions strives to continually improve its processes, products and people.  We have a well-documented and managed SDLC (Software Development Life Cycle) process.  Pilgrim Quality Solutions has successfully passed every customer audit to date.  We follow ISO 9001 philosophies, focusing on continuous process improvement.